Page 9 - Spec book of North Cabinetry

BACK ORDERS

Every order should be delivered without Back Orders and North Cabinetry takes great care to do so. But
sometimes when a Back Order occurs, the B/O item(s) will be marked on your Bill of Lading. Most of the time,
the dealer has already been advised by Customer Service of the situation and will receive the B/O parts via
Express Courier or the next truck.

DEFECTIVE MATERIAL

Any defective cabinet or parts normally supported under the North Cabinetry warranty must be reported to the
North Cabinetry customer service department prior to the installation. Failure to do so will void the warranty.
Once reported, the cabinet or part will the be subject to one of the following procedures:

1. Send a digital picture of the defect part at warranty@northcabinetry.com
2. Job site repair or rework must be approved by the customer service
3. Inspection by a North Cabinetry sales reps
4. Rush order to replace parts
5. North Cabinetry may require the customer to return the defective part before the replacement

Understanding that there is always some contingency on a building or remodeling site or involving
handling at the delivery, the Dealer or his installer must instruct and try to correct the situation on site,
at the time of the installation as much possible, to avoid both parties to incur costs or delays in getting
replacement materials. North Cabinetry will not be liable for labor costs involving removal and
reinstallation of defective materials. Shipping costs shall be at dealer’s expense. North Cabinetry may
also require payment of the freight cost before delivery.

CONCEALED DAMAGE & SHORT SHIPMENT

Any concealed damage(s) or short shipped item(s) must be reported at North Cabinetry order desk within 48
hours of delivery. Once this time has elapsed the order is considered complete and in good condition.

DIGITAL PICTURES

Digital pictures generally give a good overview of a problem. North Cabinetry’s customer service can then be
able to resolve the problem more quickly and give a better after sales service. Call order desk for the procedure
to follow. Always take pictures from different angles of damage or defective items. Take one or more close-up
pictures of the issue and one from a distance. A last one to see the position of the cabinet in the kitchen.